Privacy Policy-Cowire

1. Data Controller
Cowire, an automation and process optimization agency based in Monterrey, Nuevo León, Mexico, is responsible for the use and protection of the personal data you provide.

2. Personal Data Collected
We may collect the following personal information:

Full name

Email address

Phone number

Company and job title

Billing and payment information

Technical data related to the use of our CRM platform.

3. Purpose of Data Processing
Your personal data will be used to:

Provide access and use of the CRM platform

Deliver technical support and customer service

Process payments and issue invoices

Manage commercial and promotional communications (with prior consent)

Improve user experience and optimize our services.

4. Data Sharing
We will not share your personal data with third parties without your consent, except in the following cases:

Legal obligations

Requests from competent authorities

Service providers necessary for the operation of the platform (e.g., payment gateways, hosting, email marketing tools)

5. ARCO Rights (Access, Rectification, Cancellation, and Objection)
You have the right to access, rectify, cancel, or object to the processing of your personal data. To exercise these rights, please send your request to: [email protected]

6. Data Security
We implement technical, administrative, and physical measures to protect your data against loss, misuse, or unauthorized access.

7. Changes to the Privacy Notice
We may update this Privacy Notice at any time. Updates will be available on our website www.gocowire.com.